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Terms and Conditions

1. Agreement to These Terms

These Terms and Conditions (“Terms”) govern the use of the snoxdigital.com website and any services provided by Snox Digital, operating under Snox LLC, registered in SHAMS, United Arab Emirates (“Snox Digital”, “we”, “us”, “our”). By visiting our website, submitting an enquiry, booking a consultation, or engaging us for any service, the client (“you”, “your”, “Client”) agrees to be bound by these Terms.

If you do not accept these Terms, please stop using our website and services. Where a signed proposal, quotation, or Statement of Work exists between Snox Digital and a Client, the specific terms of that document will take precedence over these Terms in the event of any conflict.

2. Definitions

“Agreement” means the contract formed between Snox Digital and the Client, comprising an accepted quotation or proposal together with these Terms.

“Deliverables” means the reports, designs, content, code, campaigns, or other output produced by Snox Digital for the Client under an Agreement.

“Services” means any of the digital marketing, technology, branding, or creative services offered by Snox Digital, including but not limited to SEO/AEO/GEO, Meta Ads, Google Ads, social media management, branding and brand identity, LinkedIn marketing, web development, video production, content writing, the Digital Marketing Mentoring Programme, and CRM/ERP and marketing automation implementation.

“Client Materials” means any text, images, logos, data, credentials, or other content supplied by the Client for use in the Services.

3. Scope of Services

Snox Digital provides the Services described in an agreed proposal, quotation, or Statement of Work. The specific scope, deliverables, and timeline for each engagement will be confirmed in writing before work begins. Any request that falls outside the agreed scope will be treated as additional work and quoted separately.

4. Acceptable Use of This Website

When using snoxdigital.com , you agree not to:

  • Use the website for any unlawful purpose, or in a way that infringes the rights of Snox Digital or any third party

  • Attempt to gain unauthorised access to the website, our systems, or any account

  • Use automated tools (bots, scrapers, or crawlers) to extract content or data from the website without our prior written consent

  • Submit spam, malicious code, or unsolicited commercial messages through our forms, chat, or contact channels

  • Copy, reproduce, or republish any website content without our prior permission. 

We reserve the right to restrict or block access to the website for anyone who breaches this clause.

5. Client Responsibilities

To deliver the Services effectively, we ask the Client to:

  • Provide timely access to relevant accounts, platforms, credentials, and personnel needed to carry out the work

  • Supply Client Materials in a usable format and within agreed timeframes

  • Review and approve drafts, designs, or campaign plans within the timeframes set out in the proposal

  • Notify us promptly of any changes to the Client’s website, systems, or business that may affect ongoing work

  • Ensure that any Client Materials supplied do not infringe the intellectual property or other rights of a third party

Delays caused by the Client in providing access, materials, feedback, or approvals may extend agreed timelines accordingly, and Snox Digital will not be responsible for delays arising from this.

6. Fees and Payment Terms

Fees for the Services are set out in the applicable proposal or quotation and are quoted in AED unless otherwise agreed.

Project-based work typically requires a deposit before commencement, with the balance due on completion or at agreed milestones. Recurring services (such as SEO, social media management, or paid media management) are billed monthly in advance, unless otherwise agreed.

Invoices are payable within the timeframe stated on the invoice. Late payments may result in a temporary pause of ongoing work until the account is brought up to date.

Work outside the agreed scope will be billed separately at our standard rates, and will only proceed once the Client has approved the additional cost in writing.

Third-party costs (such as advertising spend, software licences, stock assets, or domain and hosting fees) are billed separately from our service fees, unless explicitly included in the proposal.

7. Revisions and Changes

Each proposal will specify the number of revision rounds included for design, content, or creative deliverables. Additional revisions beyond this, or changes requested after a deliverable has been approved, may be quoted as additional work.

8. Service-Specific Terms

SEO, AEO, GEO & Local SEO 

Visibility across traditional search engines and AI platforms shifts continuously as search providers adjust their systems, market dynamics evolve, and external networks update their policies. No agency can promise permanent placement, specific positional targets, or exact site visitor numbers. Developing search and AI prominence takes sustained effort over extended periods, during which normal rises and falls in exposure frequently occur.

Meta Ads & Google Ads 

Advertising outcomes depend on the campaign budget, competitive conditions, audience response, website experience, and rules set by the relevant ad platform. We make no commitment to any particular ROAS or number of conversions. Our team reviews campaign data to guide optimisation and shares reports on spending, reach, and conversion activity.

 

Social Media Management & LinkedIn Marketing 

Social channels are updated and maintained in accordance with pre-arranged editorial schedules and client review procedures. Distribution figures, interaction volume, view counts, and audience expansion remain beyond direct control, as these outcomes rely on independent platform delivery mechanics and broader user responses.

Design, Web Development & Media Production 

Project timelines, deliverables, and revision limits will follow the terms agreed for each engagement. Completion may take longer when required materials, content, brand information, or client approvals are not provided on time. 

Digital Marketing Mentoring Programme 

Mentorship and consulting sessions provide strategic advice and internal skill development to empower client teams in executing their own marketing strategies. This programme does not include direct execution or operational management of client campaigns unless explicitly scope-defined in a separate agreement.

Business Process Optimisation, CRM/ERP Implementation & Marketing Automation 

Implementation timelines depend on system complexity, data cleanliness, legacy data migration requirements, and third-party API integrations. Project timelines may be adjusted if delays occur in data access, system permissions, or client sign-offs.



9. Intellectual Property

Upon full payment for the relevant Services, ownership of the final approved Deliverables created specifically for the Client (such as website content, designs, and branding assets developed for that engagement) transfers to the Client, except where those Deliverables incorporate pre-existing tools, frameworks, templates, plugins, or code owned by Snox Digital or third-party licensors, which remain the property of their respective owners and are licensed to the Client for use as part of the Deliverables.

Client Materials supplied to us remain the property of the Client. The Client grants Snox Digital a licence to use Client Materials solely for the purpose of delivering the agreed Services.

Snox Digital retains the right to showcase completed work (including designs, campaigns, and results achieved) in its portfolio, case studies, and marketing materials, unless the Client requests confidentiality in writing.

10. Confidentiality

Both parties must protect any private business, technical, or financial information shared during the engagement and use it only as needed to provide or receive the Services. These confidentiality obligations remain in effect after the engagement ends.

11. Data Protection

Any personal data collected or processed through our website or in the course of providing the Services is handled in accordance with our Privacy Policy, available at snoxdigital.com. Where the Services involve processing personal data on the Client’s behalf (for example, through CRM or marketing automation platforms), the parties will agree appropriate data-handling terms as part of the engagement.

12. Warranties and Disclaimers

We carry out the Services with reasonable skill, care, and diligence, in line with recognised industry practice. However:

  • We do not guarantee specific business outcomes, rankings, traffic, leads, sales, or return on investment, as these depend on factors outside our control, including market conditions, competitor activity, and platform algorithm changes.

  • Our website and Services are provided on an “as available” basis, and we do not warrant that they will be uninterrupted or error-free.

  • Any timelines communicated are estimates and may be affected by project scope, third-party dependencies, or Client-side delays.

13. Limitation of Liability

To the maximum extent permitted by UAE law, Snox Digital’s total liability arising from or in connection with an Agreement is limited to the fees paid by the Client for the specific Services giving rise to the claim in the three months preceding the claim. Snox Digital will not be liable for indirect, incidental, or consequential losses, including loss of profits, loss of data, or loss of business opportunity, except where such liability cannot be excluded under applicable law.

14. Refunds and Cancellation

Deposits paid to commence project-based work are non-refundable once work has begun.

For recurring monthly services, cancellation takes effect at the end of the current billing month; fees already paid for that month are not refunded.

15. Termination

Either party may terminate an ongoing engagement by providing written notice, subject to any minimum term or notice period specified in the applicable proposal. Upon termination:

  • The Client remains responsible for payment of all fees for work completed up to the termination date.

  • Any deposit paid for work already in progress is non-refundable.

  • Snox Digital will hand over completed and paid-for Deliverables within a reasonable period following final payment.

We reserve the right to suspend or terminate the Services if the Client fails to make payment when due, or breaches these Terms in a way that is not remedied within a reasonable period after notice.

16. Force Majeure

Neither party will be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, government action, internet or infrastructure outages, or other events of force majeure.

17. Changes to These Terms

We may revise these Terms when needed to account for updates to our services, business operations, or applicable laws. The “Last Updated” date at the top of this page will always reflect the most recent revision. Continued use of our website or Services after the changes means you accept the revised Terms.

18. General Provisions

Entire Agreement

These Terms, together with the applicable accepted proposal, quotation, or Statement of Work, constitute the entire agreement between Snox Digital and the Client regarding the Services, and supersede any prior discussions, representations, or agreements on the same subject, whether written or oral.

Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable under applicable law, that provision will be deemed severable and will not affect the validity or enforceability of the remaining provisions.

Assignment

Neither party may transfer or assign its rights or obligations under an Agreement to a third party without the prior written consent of the other party, except that Snox Digital may assign its rights in connection with a merger, acquisition, or sale of its business.

Waiver

A failure or delay by either party to exercise any right under these Terms will not be treated as a waiver of that right, and will not prevent that party from later exercising it.

Notices

Any formal notice under these Terms (including notices of breach or termination) must be given in writing and delivered by email to the address on record or the contact details in Section 20, and will be treated as received on the next business day after sending.

Non-Solicitation

During the course of an engagement and for six months after its conclusion, the Client agrees not to directly hire, engage, or solicit for hire any Snox Digital employee or contractor who worked on the Client’s account, without Snox Digital’s prior written consent.

Language

These Terms are drafted in English. Where these Terms are translated into any other language for convenience, the English version will prevail in the event of any conflict or inconsistency.

19. Governing Law and Dispute Resolution

These Terms, and any Agreement formed under them, are governed by the laws of the United Arab Emirates. Any dispute arising from or in connection with these Terms or an Agreement will first be addressed through good-faith negotiation between the parties. If a resolution cannot be reached, the dispute will be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.

20. Contact Us

For any questions about these Terms, please contact:

Address: Snox LLC, Sharjah, United Arab Emirates

Contact Number: +971 58 299 4004 

Email: info@snoxdigital.com 

Website: snoxdigital.com 

By using snoxdigital.com or engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.